FAQ
FREQUENTLY ASKED QUESTIONS
For all décor quotations, you can come visit our showroom during our open hours without an appointment. You will require an appointment if you wish to meet our Lead Designers in Invitations, Flowers, Cakes and our Lead Event Coordinator.
You can send us a quote through our website by adding the products to the quote form and submitting the form. You can also send us a website inquiry, an e-mail, telephone our offices or come by our showroom.
We accept Visa, Master Card, Interac, E-Transfer, Certified Cheque and Cash. No personal cheque will be accepted.
Yes, a 25% deposit is required for all reservations. With that deposit, we hold your stock for you on your date and send you our official reservation contract. No other form or quote will be considered a reservation.
All final payments are due 4 days prior to the event date. Our expert warehouse staff begins preparing your order by then.
We accept slight changes to quantities and small modifications. Ten days before all orders are final.
Of course we deliver and pick up. Our support staff works seven days per week. We also offer the service of night pick up at an extra fee.
We do not only service the Montreal/Laval area but the full Quebec and Ottawa regions. We have also serviced as far as Toronto, Halifax, etc.
That is what sets us apart as our expert designers and decorators are able to provide the partial or full installation of your rentals including the coordination.
All items on an order that has been confirmed and prepared must be paid for whether used or not.
If items are not returned or lost, the replacement fee of that item will be charged and paid. As for broken or damaged items, if you take our damage waiver fee, it will cover for damages and incidentals. We ask that you return all broken items (eg. Glassware) in the crates that were provided.
The rental fee covers the washing fee. All items must be put back rinsed in their original crates.
Just like any other rental company, your credit card number that was used for the order will be left on file until the rental contract or reservation has been officially closed.
The office will advise you when the items are ready, but by Thursday afternoon or Friday all day all rentals items will be ready. All items must be picked up between 9:00 a.m. and 5:00 p.m.
All items must be returned in their original crates/covers on the following working day before 3:00 p.m.
We will always advise you on what vehicle you require for the rentals. If you do not come with the proper vehicle, the paid rental items will not be given.